Terms and Conditions

Please read through carefully, we also have the right to change or update these terms and conditions at any time, so we recommend checking regularly. You must immediately leave this website if you do not accept all of the terms and you will not be authorised to access our content or services. This is the website of Tenerife Excursion Shop Ltd and we provide a choice of content and services which is related to our business. 
For clarification;
We = Tenerife Excursion Shop Ltd
Product/s = excursion, tour, attraction, activity
Our services 

Through this website, we offer the user to search and book our products located in Tenerife. We are not the supplier/owner of each product that you see on this website, the supplier/owner is a third party provider. 

Liability Disclaimer
We do our best to provide accurate information for each product provided by third parties. We can not guarantee the full accuracy of the content, photos, prices, availability, general descriptions of each product, legality, reliability, timeliness of the services provided by third parties. We decline any responsibility for them including any damages in your case from improper use. 
The third parties that provide products through this website site are not employed by Tenerife Excursion Shop Ltd and are independent contractors. Therefore, we are not responsible for errors, omissions, acts, warranties, unfulfillment, negligence, declarations or inappropriate conducts of those providers. We are neither responsible for any personal injury, death, covid-19 related issue, property damage or any other damages or expenses obtained from the product.
Booking process 
Products such as entrance tickets to attractions and certain other products are available to instantly book online and receive your ticket almost immediately or up to a maximum period of 24 hours (for these products you will see the website will allow the user to check out). However, it is not possible to instantly book all products online, for these products the user has to fill out an enquiry form, while we check availability and confirm asap, subsequently we will then send you a payment link to complete your booking online and send you confirmation. We strongly recommend you read our cancellation policy before making a booking. 
We allow the user to securely check out via credit/debit card online. Alternatively, we also accept payment by bank transfer into our sterling or euro account. 
All cancellation notices and refund requests need to be sent via email to info@tenerifeexcursionshop.com 
Entrance tickets to attractions are non refundable. Unless the attraction is temporarily closed.
The following cancellation conditions apply for all other products;
Cancelling 14 days prior to departure date: 100% refund. 

Cancelling between 13-7 days prior to departure date: 50% refund. 

Cancellation less than 5 days to departure date: 0% refund.

Airport Transfers

Emergency contact numbers
Any delays or unexpected situation we can only be contacted on the below numbers.
+34 670 865 991 (whatsapp in use)
+34 922 781 415
+34 922 781 336
+34 922 865 991

Arriving at Tenerife
Please make your way to our office (number 6), located inside the airport right across from the arrivals gate. If you have trouble locating us please call us immediately on the above phone numbers. We will be checking your arrival flight, however if there are any delays to your flight before take off please whatsapp the above number immediately.

Departure from accommodation
To avoid any delays when being picked up from your accommodation on the day of your departure, please double check when you are at the office, that we have the correct address and time of pick up. The driver will only wait for a maximum of 10 minutes outside your accommodation and no refunds will be issued if you are late.



Private and personal details you provide to us will be managed with strict confidentiality and can not be viewed by any third parties.